Krishna Bhat

About Krishna Bhat

Strategic and performance-focused professional services executive with proven results in driving business growth and innovation for technology services companies. Demonstrated subject matter expertise in key technology areas including S4HANA, MDM, MDG, IoT, PI, SRM, CRM, Solution Manager, Charm, Solution areas of core ERP modules, and Industry processes in energy, retail and manufacturing.Responsible for leading global and regional teams, scaling organizations and over achieving revenue targets and organizational priorities. Passionately driven to exceed goals and secure customer success. Proven ability to qualify and close new business. Global experience with new product introduction, field enablement, consensus building and GTM strategy. Key Achievements Developed the global EIM (Enterprise Information Management) practice from start-up to reach $65M within 3 years Proven track record in leading global professional services teams (150+) along organization strategies and business priorities Demonstrated consistent sales leadership by generating sales leads and order closures of $80M year-over-year through active collaboration with partners Managed over 14 programs with global & regional majors, with quantified benefitsCareer goal: Leverage versatile experience and grow in strategic leadership roles to drive key program initiatives. Areas of expertise:Business management: Business planning & budgeting | Product management | Process innovation | Project delivery management | On-Premise & cloud delivery |Customer management: Sales and delivery execution | Technology innovation | TCO optimization | Business case | Technology roadmap | Solution architecture | Relationship management | Change management Organizational development: Organization transformation | Planning and execution | Team mentoring | Skills management | Team succession management | Operational efficiency

Experience

1. Senior Customer Success Partner

   SAP

   Jan 2022 — Present · Houston, TX, US

   SAP Ariba \'s mission is to transform the way companies of all sizes, across all industries, and geographies operate by delivering technology, service, and network solutions that enable them to holistically source, contract, procure, pay, manage and analyze their spend and supplier relationships.Responsible for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. Responsibilities include:• Develop and implement account strategies and implementation plans for feature and nurture customers that further expand customer external labor programs and identify new business opportunities within assigned accounts. • Relationship Assessments and outcome Success Plans, initiate tracking and maintain associated tasks for each account in the portfolio.• Track SLA performance, usage and adoption metrics, and overall customer satisfaction• Meet or exceed account-specific revenue and profitability goals for the account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth.• Act as a primary escalation point for cloud solutions for those accounts within their portfolio.• Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth.• Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals.• Facilitate quarterly Account Reviews and monthly Relationship Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships.• Manage new account assignments into the portfolio.

Education

• Maharajas College, Ernakulam, India

  Bachelor's degree, Physics

  1980 — 1983

Skills

• Sap Hana
• Design Thinking for Services
• Big Data
• Operations Management
• Team Leadership
• Erp
• Visionary
• Business Intelligence
• Practice Building
• Data Governance
• Sap Erp
• Cloud
• Integration
• Workforce Planning
• Product Management
• Software Project Management
• Cloud Computing
• Hana
• Project Delivery
• Pre-Sales
• Productizing Services
• Sap Products
• Enterprise Resource Planning (Erp)
• Business Process Design
• Master Data Management
• Thought Leadership
• Innovation
• Business Process
• Sap
• Enterprise Portals
• Design Thinking
• Sap Implementation
• Management
• Data Migration
• Sap Crm
• Management Consulting
• IT Strategy
• Senior Program Management
• Solution Architecture
• Practice Management