Kimberly Baudino
Project Manager at Kaiser Permanente
- Role
- Project Manager at Kaiser Permanente
- Location
- Littleton, CO, US
- LinkedIn followers
- 500 followers
About Kimberly Baudino
Comprehensive Customer Service and Call Center experience in leadership, management, supervision, and operations. •Skilled in recruiting, hiring, training, short/long-term planning, scheduling, goal-setting, team-building, process control, and quality measurement of customer service representatives and team leads. •Experienced project manager/leader of helpdesk implementations. •Excellent communication skills with a deep understanding of the importance of creating and communicating a common vision and shared goals to foster continual process improvement to increase efficiencies. Specialties: TeamTrack ServiceNow Peregrine Service Center Avaya CentreVu Supervisor Tivoli Service Desk eWFM (Work Force Management) NICE Call Monitoring Automated Call Distribution (ACD) Citrix Metaframe version 7 Lotus Sametime and NotesBuddy Office Communicator Team Viewer Microsoft Systems Management Server User Manager for Domains Active Directory Users and Computers Server Manager for Domains Microsoft Office 95, 97, XP, 2003, 2007, 2010 Outlook Lotus Notes 4.x, 5.x, and 6.x
Experience
Project Manager
Jul 2013 — Present
Education
Elgin Community College
Associates, Applied Science
1996 — 1999
Elgin Community College
Associate of Applied Science, Management
2011 — 2013
Help Desk Institute
Certification, IT Infrastructure Library (ITIL) Foundations
2007 — 2007
Help Desk Institute
Certification, Help Desk Associate
2006 — 2006
Help Desk Institute
Certification, Help Desk Manager
2007 — 2007
Help Desk Institute
Certification, Support Center Analyst
2007 — 2007
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