Kaz Walia
IT Support Engineer @Mother
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WORK HISTORY
IT Support Engineer @Mother
London, GB
Key Responsibilities Troubleshooting Mac OS and Windows devices for Mother’s London and international offices as well as their subsidiary companies. Day-to-day support of up to 300 users through the ticketing system, walk-ups and calls. Onboarding - new starter process with a high-turnover of freelancers and perm staff in the creative field. Offboarding - ensuring prompt deactivation of accounts and services as well as collection of devices. Setting up knowledge base documentation on all IT processes. Repairs - managing devices with our supplier. Ensuring stock levels of all IT peripherals are up to date. AV Support - smooth set up for pitches and client meetings and being on standby. Administration of applications and services such as Jamf Pro, Intune, Microsoft 365 Admin, Applications/ Exchange, Active Directory, Networking Printer Support, Zoom, Adobe, G Suite, Egnyte Cloud Storage, UTC Font Management.
EDUCATION
Uxbridge College
GNVQ, Computer Technology/Computer Systems Technology
Uxbridge College
BTEC National Diploma in Computer Studies
SKILLS
ABOUT KAZ WALIA
Overview: Mac Support Engineer armed with 8+ years of experience in IT. Combined passion for technology and providing first class customer service, widelyinfluenced by my time at Apple. A strong 14 years of transferable customer service skillsworking in the tech retail industry. An Apple Brand Ambassador. I never miss an Apple Keynote. Objectives: To take my existing expertise to the next level by managing Mac estates within the creative space.Achievements: Spear-headed Design Bridge’s office move from an IT perspective. Asset management, organisation and decommission of legacy hardware including donations to charities and local schools. Sole IT lead for Duco - a rapid growing fintech scale up. Rapid and secure set up of homeworking provisions to support COVID restrictions. Outstanding feedback from key stakeholders at Duco, Wellcome and Williams Lea Tag.
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