Kay Wood
Director, HR Effectiveness @Guardant Health
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WORK HISTORY
Director, HR Effectiveness @Guardant Health
EDUCATION
University of Phoenix
MA, Organizational Management
Yale School of Management
Executive Education, Women's Leadership Program
Northern Arizona University
BSBA, Human Resource Management
SKILLS
ABOUT KAY WOOD
I’m a strategic, people-first executive with a proven track record of leading large-scale teams and driving transformation across Human Resources, Contact Center Operations, and Shared Services. Known for my authenticity and results-oriented mindset, I’m passionate about aligning people, processes, and purpose to build thriving teams and high-performing organizations.With experience leading service operations supporting over 10M customer interactions annually and managing budgets up to $25M, I drive measurable outcomes through data-driven decision-making, operational excellence, and empathetic leadership.As a certified Senior Professional in Human Resources (SPHR), I bring a deep understanding of workforce strategy, change leadership, and organizational development. I’m a recognized champion of diversity, equity, and inclusion, and am known for cultivating high-performing, engaged teams across global, hybrid, and remote environments.Whether launching a new operating model, driving digital transformation, or leading during a crisis, I bring a collaborative, forward-thinking approach that delivers sustainable impact.
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