Kayva Jha

About Kayva Jha

I\'m a clinical program coordinator and business development professional with 3+ years driving quality improvement, workflow standardization, and patient outcomes tracking across outpatient and distributed healthcare settings.My work sits at the intersection of clinical operations and enterprise strategy — I don\'t just identify process gaps, I build the feedback loops, documentation systems, and cross-functional partnerships that close them for good. I\'ve coordinated care for 100+ patients across chronic condition management programs, implemented HEDIS-aligned diagnostic protocols, and reduced referral-to-appointment wait times from 7-10 days to same- or next-day access.What drives me is the patient at the end of every data point. Whether I\'m abstracting medical records, standardizing workflows across distributed care sites, or supporting a CMO-led quality improvement initiative, I\'m thinking about the construction worker who can\'t take a week off work to wait for an appointment, the elderly patient who needs same-day wound care, and the underserved populations whose health outcomes depend on systems that actually work.Core areas of expertise:• HEDIS Measure Implementation & Care Gap Closure• MIPS/QCDR Quality Standards (US Wound Registry)• Medical Record Review & Data Abstraction• Chronic Condition Management (A1c, ABI, Doppler protocols)• Clinical-Operations Liaison & Issue Resolution• CRM-Driven Outcomes Tracking & Reporting• Clinical Documentation & Workflow Standardization• Cross-Functional Program CoordinationI hold an MS in Management (4.0 GPA, Summa Cum Laude) from WP Carey School of Business at ASU, a BS in Applied Biological Sciences/Neurosciences from Barrett Honors College, IRB certification, and Clinical Trial Billing Compliance (CTBC) certification.Currently exploring opportunities in clinical quality improvement, business development/strategy and healthcare program management where I can bring both operational rigor and genuine patient-centered commitment to enterprise health programs. k•••••••@icloud.com | Open to relocation

Experience

1. Partnership Accounts, Business Development & Clinical Program Manager

   Synergy Wound Technology

   Jul 2024 — Present · San Diego County, CA, US

   Built and managed a greenfield outpatient wound care territory while simultaneously serving as the primary clinical program coordinator and quality improvement lead across 36 enterprise accounts. My role was equal parts business development and clinical operations—scaling the territory while ensuring every patient received timely, protocol-aligned, outcomes-driven care.Key contributions:• Scaled greenfield territory to 36 enterprise accounts and $1.2M+ pipeline within 11 months, coordinating care for 101 patients across distributed outpatient sites.• Implemented HEDIS-aligned diagnostic protocols (A1c, ABI, Doppler), closing chronic condition care gaps and reducing referral-to-appointment wait times from 7-10 days to same- or next-day access.• Delivered 60+ clinical trainings in 11 months, improving documentation compliance by 40% and standardizing workflows across distributed care sites.• Built CRM-driven weekly outcomes reporting system, reducing reporting cycle from monthly to weekly and enabling real-time clinical performance monitoring.• Performed medical record review and data abstraction for 8 observational studies, ensuring 100% regulatory compliance and supporting evidence generation.• Supported CMO quality improvement initiative for COPD trial enrollment, increasing diverse patient representation by 35%.• Resolved 50+ implementation issues as clinical-operations liaison, reducing average resolution time by 60%.Skills: HEDIS | Quality Improvement | Medical Record Review | Care Gap Analysis | Clinical Documentation | Outpatient Care Coordination | CRM | Workflow Standardization | Data Abstraction | Cross-Functional Collaboration

Education

• W. P. Carey School of Business – Arizona State University

  Master's Degree (M.S.), Business Administration and Management, General

  2021 — 2022

• Arizona State University

  Biological Sciences Applied, Biomedical Sciences, General

  2018 — 2021