Kaytlyn Kerns
Director of CS | SaaS Specialist | Builder of High-Impact Teams & Scalable Customer Success Programs
- Role
- Director of Customer Success at Reliable Premium Management
- Location
- Rogers, MN, US
- LinkedIn followers
- 500 followers
About Kaytlyn Kerns
As a Customer Success leader with 15+ years of leadership experience across logistics and SaaS, I specialize in building high-performing teams, scalable CS operations, and cross-functional strategies that drive retention, expansion, and customer advocacy.For the past six years, I’ve led post-sale transformation initiatives at high-growth SaaS startups designing onboarding frameworks, refining segmentation models, mapping the customer journey, and building voice-of-the-customer programs. My leadership approach blends operational precision with a deep investment in employee growth, ensuring customer and team success scale hand in hand.I thrive in fast-paced, evolving environments where I can bring structure to ambiguity, elevate CS strategy, and drive alignment across Product, Sales, and Engineering. I’m currently exploring Director-level opportunities in mission driven SaaS companies especially where I can help scale people first teams and build CS programs that power long term customer value.
Experience
Director of Customer Success
Sep 2025 — Present · Waite Park, MN, US
Education
St. Catherine University
BA, Bachelor of Science (BS), Marketing Management & Bachelor of Arts (BA), Theology. English Minor.
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