Kayode Andrews
Manager End User Services @Stikeman Elliott LLP
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WORK HISTORY
Manager End User Services @Stikeman Elliott LLP
Toronto, ON, CA
In my current role, I lead the Desktop, Service Desk, and AV teams, driving a client first culture and ensuring a consistently exceptional support experience across the firm. I set service standards, manage daily operations, and act as the primary escalation point for complex or sensitive issues.I recognize and celebrate strong performance, provide constructive guidance where needed, and create an environment where people feel valued, supported, and motivated.I maintain strong relationships with Lawyers, Law Clerks, Partners, and Business services members, proactively gathering feedback and communicating clearly about service updates, timelines, and resolutions. Overall, I lead three critical support teams with a focus on culture, communication, and continuous improvement
EDUCATION
Andrews University
Bsc, Computer Information Systems
Everest College
Diploma, Network Administration
SKILLS
ABOUT KAYODE ANDREWS
I’m an IT Professional with over a decade of experience managing Desktop, Service Desk, and AV teams while supporting complex enterprise environments. I combine hands‑on technical depth with a people‑first leadership style. I oversee daily technical operations, guide teams through complex escalations, and strengthen processes that improve service delivery, stability, and client satisfaction. My work centers on aligning technology, people, and service excellence.
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