Kayode Eniayewu
Business Analyst @Rky Digital Solutions
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WORK HISTORY
Business Analyst @Rky Digital Solutions
Gather requirements, conduct stakeholder interviews, define user stories, document processes, and collaborate with developers to deliver a centralised AI chatbot. Optimise user navigation, boost lead generation, and ensure seamless integration across multiple subsidiaries within budget, scope, and desired timeline. Spearheaded stakeholder interviews with 5 department heads to gather functional requirements, translating needs into user stories, resulting in precise chatbot scope definition aligned with business objectives. Documented detailed functional and non-functional requirements, creating BRDs and process flows with Lucidchart, facilitating the development of a prototype chatbot within the first 3 weeks for stakeholders. Collaborated with developers to translate requirements into technical specifications in ClickUp, overseeing backlog prioritisation, accelerating development velocity by 25% and ensuring on-time prototype delivery within schedule. Designed conversational flows and intents using Miro and user feedback, improving response accuracy, enhancing user navigation, and reducing average reroute time by 30% across subsidiaries. Coordinated user acceptance testing with participants across desktop and mobile, capturing feedback and iterating chatbot logic, resulting in a high satisfaction rate and elimination of 15 issues.
EDUCATION
Covenant University
Bachelor of Science (B.Sc.), Building Construction Technology
Coventry University
Master of Science - MS, International Business Management
Coventry University
Master of Arts - MA, Graphic Design
ABOUT KAYODE ENIAYEWU
Hello, I\'m Kayode Jr. Eniayewu, a trained with 6+ years…
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