Kay McMahon
Executive Director Content Strategy @JPMorganChase
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WORK HISTORY
Executive Director Content Strategy @JPMorganChase
London, GB
Chase is a digital bank that launched in the UK in September 2021 with a promise to make banking a rewarding experience for our customers. The Chase app provides simple ways for customers to manage their money in the way that works best for them, with seamless access to our UK led team of customer support specialists and the reassurance of a brand that’s already trusted by millions in the US.As at February 2025 Chase was ranked #1 in the Competition and Markets Authority\'s (CMA) banking satisfaction survey for current accounts, scoring 81% for overall service quality.
EDUCATION
CPIT (Christchurch Polytechnic Institute of Technology)
Diploma
ABOUT KAY MCMAHON
Results-driven Content Strategist with a proven track record of driving engagement, enhancing digital experiences, and scaling content initiatives for leading financial institutions and brands. Expertise in content governance, content marketing, SEO, editorial leadership, commissioning and editing B2C content, and omnichannel strategy. Adept at leveraging data to craft compelling content experiences that improve customer satisfaction, reduce support costs, and drive conversions. I have managed teams and worked autonomously, and quite happy in either scenario.
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