Kayleigh Charlton
International Operations Manager @Softcat
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WORK HISTORY
International Operations Manager @Softcat
As International Operations Manager, I lead the operational efforts supporting our global growth and presence outside the UK across three core areas: global distribution and supply chain management, international legal and risk support, and systems development.Key Responsibilities:Global Distribution & Partner Management:Own the end-to-end relationships with our international distribution and partner network. Drive strategic direction, performance management, and commercial negotiations to ensure seamless delivery and scalability in global markets.Legal, Risk & Compliance Support:Collaborate closely with internal Legal, Risk, and Compliance teams as well as external advisors to monitor, document, and mitigate operational and regulatory risks across international markets.International Systems Development:Lead international workstreams for major ERP and CRM transformation projects. Oversee ad hoc system improvement initiatives to enable scalable and compliant operations globally.Key Projects & Achievements:The operational project lead for the setup of all new international entities and branches, from business case to operational launch.Led the company’s Brexit readiness project, ensuring continuity of supply chain, compliance, and customer experience across EU markets.Established and previously managed a high-performing export and international logistics team to support rapid growth in EU demand and international expansion.
EDUCATION
Northumbria University
Bachelor’s Degree, Applied Sport and Exercise Science
The Institute of Export & International Trade
Certificate in International Trade, International Business
The Chartered Institute of Export and International Trade
Diploma in International Trade, International Business/Trade/Commerce
Gateshead College
Btec National Diploma, Sport and Exercise Science
SKILLS
ABOUT KAYLEIGH CHARLTON
A hardworking and passionate IT reseller Operations leader with over 11 years of experience in a FTSE 250 company, including 6 years in an international role and 2 international trade qualifications. I bring a strong track record in global IT channel operations, supply chain relationship management, and commercial negotiation. Skilled in partner program management, export and global logistics, and driving operational excellence across borders.As a subject matter expert, I’ve played a key role in ERP system replacements and currently involved in a large scale CRM replacement - bridging the gap between sales and operational teams to deliver seamless change on an international scale. I thrive in dynamic environments, where strategic thinking and hands-on execution come together to drive an exceptional customer experience.
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