Kayleigh Walker

Senior Change Governance Manager @NewDay

Preston, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2022 — Present

Senior Change Governance Manager @NewDay

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Preston, GB

Responsible for all governance aspects for business change including reporting, processes, risks and controls. Managing a small team, I provide a reporting suite for all levels of the business up to ExCo to report on the strategic projects of the business providing details of RAG status, risks and milestones. I implemented a Minimum Standards document framework to guarantee that our strategic initiatives are fully governed and have all appropriate documentation and control procedures.I have additional roles as Data Co-ordinator and Data Steward for my department to ensure that all risks, controls and actions are fully documented, risks are accepted or have actions to mitigate, controls are fully attested to and reported on to the Operational Risk committee within the business. I create a Risk Register for the department and work with all risk owners to ensure these are fully up to date but also help with decisions to down/upgrade any risks. As data steward I am responsible for ensuring our Information Asset register and End User development register are kept up to date and managed accordingly. Both these roles require me to provide guidance and support to the rest of the business on how to manage risks and controls within their teams.I manage quarterly planning rounds for the department. Working with the product owners across the department, I support in developing the roadmaps using cross functional planning techniques. I ensure that any risks, dependencies, descoped activities and priorities are considered in order to progress. Once structured, I run a planning playback session across the teams to solidify the roadmap and connecting a full plan.

EDUCATION

2000 — 2005

Penwortham Girls High School

GCSE, Maths, English, Science, German, History, Physical Studies, Statistics, ICT, Religious Studies, 7 A*'s, A, 2 B's

2005 — 2007

Hutton Grammer Sixthform

A-Level, Mathematics with Statistics, Business Studies & Physical Studies, AAB

2010 — 2013

Runshaw College

MAAT in Accountantcy, Accounting and Finance

SKILLS

Bpo in-Depth Knowledge of Multiple Systems, Dialler and ProcessesBusiness AnalysisStrategyFinanceAble to Identify Change and Continuous ImprovementProcess ImprovementThe Ability to Deliver Projects When and Where Required.Risk ManagementTeam ManagementThe Strength of Character to Lead Fully Conversant with Company P&P Client Sla and Associated Industry CompliantManagementLeadership Strategic & Commercially MindedExcellent Time KeeperGood Experience of P&LExpert Visio User Proven Record of Managing Key Client RelationshipsCoaching in Depth Knowledge of Customer Contact Centres, Kpis, Reporting Etc.Performance ManagementFinancial ServicesCrmOutstanding Organistional SkillsBusiness Process ImprovementBusiness StrategyAnalysisExperienced People ManagerChange ManagementCustomer Experience High Level of Written and Verbal CommunicationBusiness ProcessStakeholder ManagementSolution FocusedTeam LeadershipExperience in an Fca Regulated EnvironmentRelationship ManagementOutsourcingBusiness Transformation

ABOUT KAYLEIGH WALKER

Senior change and governance leader with extensive experience delivering transformation…

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Kayleigh Walker — Senior Change Governance Manager at NewDay in Preston, GB | Unifers