Kayleigh T.

Support Executive @Bch Digital Ltd

Manchester, GB

BCH Digital Ltd is a technology business with exclusive in-house design, development and deployment expertise. BCH offers exceptional product knowledge with an extensive product range of Hosted Call Handling, Contact Centre Solutions, Innovative SMS Gateways and PCI DSS accredited Telephone Card Payment services, all of which are promoted via BCH Digital’s various sales and support brands.• Managing day to day first line support tasks from clients via the Help Desk.• Ensuring that all new requests are picked up and dealt with in a timely manner.• Liaising with clients and other departments including Technical Support and Development inorder to deal with issues and queries quickly and efficiently.• Informing clients of the reason for the issue or in some cases advising what could be done toprevent future issues, whilst ensuring that they are completely satisfied with the solution.