Kayleigh Sewell

Reception Manager @Coastfields Leisure Limited

I currently work as the reception manager at Grange Leisure in Mablethorpe, it is my duty to maintain a high standard of customer service, guest and owner satisfaction. I ensure the day to day of the park runs smoothly and we appropriately respond to any concerns that may arise, keeping full transparency with my team and other departments to keep the same level of satisfaction throughout the entire park. In my current role I am able to review existing standards and procedures and implement new best practices. It is my responsibility to ensure communication is kept between teams. I work closely with our general manager and cover tasks in absence of other managers. Other duties include working with the maintenance team on site, planning their day and organising job sheets, following up on orders, raising purchase orders and being a point of contact for them to be sure they have the right equipment and parts necessary to complete their role to a high standard. Alongside this my other duties include banking our cash takings, keeping a safe and happy work environment, training team on the CRM system we use and reviewing and setting procedures for effective operation, appraising and managing staff performance and managing staff rota.