Kaylee Weeks

About Kaylee Weeks

Specialties: Call Center Management • 20+ years of Call Center Experience with 19…

Experience

1. Research Studio Manager

   Path Growth

   May 2021 — Present · US

   PATH is a data-driven consulting firm that helps companies make the best growth decisions by focusing on the most important element of business: People.We use data to understand what is really going on in the market and make confident decisions for the growth of your business. At PATH we help you identify, solve, and act by bringing data to life. By linking experiences to strategy and research we can build bridges between customers, your team, and leadership to create positive and lasting connections.Our mission is to help you adapt with confidence to the changing needs of your customers and employees with useful insights and strategies. The biggest growth challenge for any business is to be able to make bold and efficient choices with the highest returns.OUR VALUES- People-focused- Reliable- Honest- Transparent- FlexibleVISION:We envision a world where human connections are the key driver for a business\'s profitability.

Education

• Central Ohio Technical College / Ohio State University

  Business Management

Skills

• Leadership
• Analytics
• Customer Experience
• Start-Ups
• Inventory Management
• Coaching
• Call Monitoring
• Process Scheduler
• Microsoft Office
• Sales
• Contact Centers
• Teamwork
• Performance Management
• Employee Training
• Team Leadership
• Call Centers
• Workshop Facilitation
• Policy
• Process Improvement
• Call Center
• Change Management
• Directing
• Strategic Planning
• Employee Relations
• Leadership Development
• Hiring
• Business Process Improvement
• Microsoft Excel
• Human Resources
• Training
• Time Management
• Customer Service
• Recruiting
• Management
• Team Building
• Contact Center Management
• Call Quality
• Database Administration
• Vendor Management
• Temporary Placement