Kaylee Ortiz

About Kaylee Ortiz

As a Senior Network Administrator at kwx of Keller Williams, I am responsible for ensuring the security and integrity of the network infrastructure and data for the largest real estate franchise in the world. I have over 10 years of experience in cybersecurity and network security roles, specializing in identifying and meeting cybersecurity controls, standards, and practices according to the NIST Framework.Some of my key skills and competencies include Palo Alto system engineering, Cisco Identity Services Engine (ISE), Assured Compliance Assessment Solution (ACAS), Network Security, Information Security, and PKI Administration. I also hold the CompTIA Security+ and Cisco Certified Network Associate (CCNA) certifications, which demonstrate my knowledge and proficiency in these domains. I am passionate about protecting the information assets and systems of kwx and its clients, and I enjoy working with a diverse and collaborative team of professionals to achieve this mission.

Experience

1. Sr Network Administrator Iii

   Keller Williams Realty, LLC

   Apr 2022 — Present · Austin, TX, US

   As the sole Senior Network Administrator for KWRI, I design, secure, and manage the company’s entire enterprise network infrastructure across headquarters and colocation facilities. I lead all architecture, operations, and security efforts to ensure a resilient, high-performance environment that supports a global real estate technology organization.Key Responsibilities:• Architect and maintain a modern Palo Alto + Aruba network environment, replacing legacy Cisco systems and implementing scalable, secure designs.• Own all routing, switching, wireless, segmentation, and firewall operations, serving as the single point of accountability for the entire network stack.• Develop and enforce network security, cybersecurity, role-based access, and disaster recovery policies.• Protect legacy workloads with advanced threat prevention and zero-trust-aligned controls.• Lead monitoring, triage, incident response, and lifecycle management with expert-level troubleshooting.• Oversee DR and business continuity readiness, supporting Veeam-based backup environments.• Collaborate across IT, cybersecurity, and business teams; mentor junior admins.• Author all network documentation, standards, and procedures to support long-term growth.In summary, I function as the lead of KWRI’s network team, delivering secure architecture, rapid support, and strategic planning that keeps the organization protected, resilient, and operating at the highest level.

Education

• University of Maryland Global Campus

  Master of Science - MS

• Trident University International

  Bachelor of Science - BS

  2012 — 2016