Kaylee Bryant

Role
Senior Account Manager at Mission Lane
Location
Richmond, VA, US
LinkedIn followers
500 followers

About Kaylee Bryant

Experienced professional with over 5 years in Senior Account Management within Financial…

Experience

  1. Senior Account Manager

    Mission Lane

    Aug 2022 — Present

    Directed a sub-group in the department to encourage a positive culture and recognition -Mentored and coached new hires, inspired agents to reach new goals with success -Collaborated with other Senior Account Managers to answer call center agent questions real time -Prepared weekly team meetings, including helping to create the slideshow -Created daily metric leaderboard- often in a graphic -Assessed team data and metrics- identified opportunities for team improvement -Consulted with agents individually to improve negotiation and empathy skills -Identified calls that had agent opportunities and brought them to the management team to brainstorm solutions

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Kaylee Bryant — Senior Account Manager at Mission Lane in Richmond, VA, US | Unifers