Kaylee Bryant
- Role
- Senior Account Manager at Mission Lane
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Kaylee Bryant
Experienced professional with over 5 years in Senior Account Management within Financial…
Experience
Senior Account Manager
Aug 2022 — Present
Directed a sub-group in the department to encourage a positive culture and recognition -Mentored and coached new hires, inspired agents to reach new goals with success -Collaborated with other Senior Account Managers to answer call center agent questions real time -Prepared weekly team meetings, including helping to create the slideshow -Created daily metric leaderboard- often in a graphic -Assessed team data and metrics- identified opportunities for team improvement -Consulted with agents individually to improve negotiation and empathy skills -Identified calls that had agent opportunities and brought them to the management team to brainstorm solutions
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