Kaylee Borisovs
Store Manager @Starbucks
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WORK HISTORY
Store Manager @Starbucks
Analyze weekly and monthly KPIs (labor %, sales, productivity, turnover, compliance) using Decision Center, Excel, and Google Sheets to identify trends, variances, and improvement opportunities. • Forecast staffing demand with historical labor and sales data, optimizing labor spend within 0–1% of target while maintaining service levels. • Track and validate audit, safety, and quality datasets to sustain 95–100% compliance readiness. • Prepare structured reports and performance summaries for district leadership to support regional planning and goal alignment. • Evaluate onboarding and training completion metrics, achieving 100% completion rates, reducing time-to-productivity, and improving retention by 10–15%. • Lead and coach 15–20 employees through feedback, performance conversations, and recognition, fostering an inclusive, high-performing team culture.
EDUCATION
Syracuse University
Bachelor of Science - BS, Social Work
Syracuse University
Bachelor of Arts - BA, Psychology
ABOUT KAYLEE BORISOVS
Analytical operations leader with 5 years of experience leveraging operational and workforce data to drive decision-making, optimize performance, and support business goals in high-volume environments. Skilled in KPI tracking, trend analysis, forecasting, and reporting using Decision Center, Excel, and Google Sheets.Proven ability to translate data insights into actionable strategies that improve productivity, staffing efficiency, and retention. Experienced in preparing structured reports, monitoring compliance metrics, and conducting root-cause analyses to inform leadership decisions.Also brings a strong foundation in people leadership: coaching and developing teams, onboarding new hires, and fostering a high-performing, inclusive culture. Background in psychology and social work enhances analytical reasoning, research methodology, and stakeholder communication.Combines data-driven decision-making with workforce management to deliver measurable business results while empowering teams and supporting organizational goals.
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