Kayla Ortiz

Project Manager i @Centene Corporation

Tampa, FL, US

Lead full project lifecycle from planning and execution to post-go-live monitoring, with a focus on healthcare campaigns across multiple states and product lines.• Collaborate cross-functionally with senior leadership, vendors, and technical teams to ensure alignment on goals, manage escalations, and deliver results on time and within scope.• Track project KPIs and lead post-launch evaluations to assess campaign performance and driveimprovements.• Partner with senior leadership to address capacity issues, provide solutions, and advocate for scalable support systems.• Serve as escalation point for State of Emergency tracking; manage emergency distribution lists and coordinate responses across functional teams.• Independently manage multiple core campaigns including the Welcome Call, Sales Enrollment Validation, Louisiana Welcome Call, among others.• Develop internal job aids and update team documentation regularly to ensure accuracy, usability, and compliance.• As of late 2024, expanded role to include onboarding and training of new Project Managers and Managers, including documentation guidance and live support for role-specific processes.• Support internal DEI and development initiatives, including employee mentorship and communityengagement.• Provide campaign support and leadership for new project managers on newly launched initiatives and emergent tasks, serving as a go-to resource for operational execution.Key Achievements:− Co-Lead for the I.N.S.P.I.R.E Single/Co-Parents group; Holds monthly themed meetings with parents withinthe Centene network to promote community/ DEI.− Participated in the Centene Shadowing Program; promoted continual professional development andnetworking by showcasing what I do in my position daily.− Sought out a professional and project management mentee; fostered best practices with continuedprofessional development opportunities within Centene to facilitate personal and professional goals with twomentees.

University of South Florida

Master of Social Work - MSW

Pasco-Hernando State College

Associate of Arts (A.A.)

University of South Florida

Bachelors of Social Work