Kayla J.

Experience

1. Healthcare Consultant

   Infosys Consulting

   Jan 2022 — Present

   Ensured deliverables met established standards, boosting client satisfaction by 30% through effective communication and stakeholder engagement. • Translated complex data analysis into actionable insights for healthcare transformation initiatives, empowering teams to make informed decisions. • Led project communication and presentations to cross-functional teams and senior management, enhancing collaboration and transparency.• Assess patient/product safety impact and present weekly operational risk summaries for 40+ AI-enabled systems, escalating high-risk signals to Quality and IT owners.• Develop and deliver AI training compliance reporting, tracking assignment and completion for 50+ employees/contractors and helping drive a 30% reduction in ad-hoc training access requests through improved guidance and self-service enablement.• Lead strategic business transformation initiatives across non-profit, pharma, and health system sectors, driving increased efficiency and reducing turnaround time by 20%.• Manage the full program lifecycle for over five technology teams, overseeing project planning, execution, and delivery for healthcare transformation initiatives.• Guarantee deliverables meet established standards, increasing client satisfaction by 30% through effective communication, risk mitigation, and stakeholder engagement.• Supported multi-state healthcare consortium governance by maintaining, reviewing, and executing a consortium agreement, including annual renewals, change tracking, and stakeholder coordination across member states.• Maintain a centralized AI system inventory and executive metrics, standardize governance documentation/evidence, and support inspection readiness for 25+ internal audits and regulatory inspections.

Education

• Hampton University

  Doctor of Pharmacy - PharmD, Pharmacy