Kayla Dipilato
Partner Success | Driving Impact Through Relationship & Program Management | Nonprofit and Startup Experience
- Role
- Sr Client Success Specialist at InStride
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Kayla Dipilato
As a dynamic nonprofit professional with a strong background in program and project…
Experience
Sr Client Success Specialist
Mar 2025 — Present
Act as a trusted thought partner and InStride resource for client stakeholders by functioning as the primary client liaison-Execute a scalable program management strategy to nurture and renew existing accounts-Responsible for revenue maintenance and generation through learner enrollments and account growth strategies year over year-Understand partner sentiment by analyzing customer health metrics, running Net Promoter Score (NPS) surveys and gathering other feedback.
Education
Northeastern University
Bachelor’s Degree
2015 — 2019
University of Central Florida
Master of Public Administration and Master of Nonprofit Management
2019 — 2022
Skills
- Event Planning
- Social Media
- Customer Service
- Microsoft Office
- Microsoft Excel
- Powerpoint
- Public Speaking
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