Kayla C.

About Kayla C.

I am very interested in working in the Medical Billing and Coding industry. Working as a Medical Biller and Coder has always been a career goal of mine. I love the energy, and kindness demonstrated in the healthcare field, and the passion for exemplary client care. I strive to continue learning and growing, and I will demonstrate this as a member of your team. I completed the Medical Billing and Coding and Medical Administrative Assistant course with honors from the University of West Florida. Below I have listed multiple transferable skills I have learned throughout my employment. My 18 years of customer service experience demonstrates a high level of problem solving and creativity. My career in Revenue Cycle Management has reinforced and expanded upon my Accounting and Billing skills. Working for 5 years in the veterinary field has strengthened my teamwork and communication. 2 years of tutoring and 3 years of volunteering in an elementary school helped me to grow in relationship building and critical thinking. Being a personal assistant has continued to utilize my listening, high attention to detail, and analytical reasoning. With 23 years of employment history, I excel in adaptability.

Experience

1. Senior Accounts Receivable Specialist

   Netsmart

   Apr 2026 — Present

   Conduct root cause analysis of revenue cycle issues and implement process improvements to optimize collections and reduce denials •Analyze denial patterns and trends across client portfolios to develop preventive strategies and enhance revenue capture •Manage complex accounts receivable workflows, prioritizing high-dollar and aged claims to maintain target collection goals •Execute strategic follow-up campaigns on aged receivables, including appeals and escalation processes for delayed or denied claims •Serve as a subject matter expert on payer requirements and regulatory updates, providing guidance to team members on complex billing scenarios •Drive process standardization and best practices across client accounts while ensuring compliance with federal and state billing regulations

Education

• University of West Florida

  Medical Insurance Specialist/Medical Biller

• University of West Florida

  Health and Medical Administrative Services

• Pima Medical Institute

  Veterinary/Animal Health Technology/Technician and Veterinary Assistant

  2014 — 2017