Kayla Biagioni-Smith
Senior Operations Risk Consultant & Certified Project Director
- Role
- Senior Operations Risk Consultant at John Hancock
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Kayla Biagioni-Smith
A forward-thinking leader specializing in risk management and mitigation, recognized for delivering high-impact outcomes through thoughtful leadership and disciplined execution. Known for a strong commitment to excellence, integrity, and performance, with a reputation for being dedicated, hardworking, and outcome-focused.Brings proven expertise in risk management and data-driven decision-making, with a passion for empowering teams and fostering collaborative, positive results. Respected for forward-thinking leadership and the ability to transform challenges into opportunities for growth and innovation.Values work-life balance as a key element of sustained success, and is deeply committed to volunteerism and community engagement. Drawn to purpose-driven organizations that prioritize social responsibility alongside business performance, and consistently seeks environments where values and impact align.
Experience
Senior Operations Risk Consultant
Mar 2022 — Present
Education
University of Phoenix
Business Management
2010 — 2012
Southern New Hampshire University
Bachelor of Business Administration - BBA
2018 — 2022
Institute of Project Management
CPO, CPP, CPM, CPD Certifications, Project Management
2019 — 2019
Salem State University
Psychology
2001 — 2003
Skills
- Fundraising
- Claims Handling
- Customer Satisfaction
- Volunteer Management
- Insurance Claims
- Fixed Annuities
- Six Sigma
- Mutual Funds
- Risk Management
- At Multitasking
- Claims Management
- Management
- Team Building
- Insurance
- Lean Six Sigma
- Customer Service
- Conservatorships
- Guardianship
- Microsoft Office
- Project Management
- Financial Services
- Microsoft Word
- Litigation
- Variable Annuities
- Relationship Building
- Process Improvement
- Operations Management
- Powerpoint
- Microsoft Excel
- Regulation 60
- Customer Support
- Series 63
- Claims Resolution
- Public Speaking
- Estate Planning
- Business Analysis
- Case Management
- Non-Profit Volunteering
- Microsoft Outlook
- Dmaic
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