Kayla Topp

Executive Assistant @Xeela Fitness

Los Angeles, CA, US

Directed customer service operations and team, ensuring timely resolution of inquiries and app issues to increase customer retention.• Developed and implemented company-wide Standard Operating Procedures to improve organization and support scalable growth.• Prepared and analyzed business reports to support executive decision-making.• Managed all HR administration, including insurance audits, onboarding, benefits management, payroll processing, training, and maintaining employee records.• Managed accounts payable and receivable, overseeing all invoicing and payment processes.• Facilitated communication between company leadership, app Development Team, and customers.• Organized and directed team meetings, customer service reviews, and app development sessions to maintain alignment across departments.• Oversaw company events and daily office management, ensuring efficient workflows and a well-organized work environment.• Acted as main point of contact for staff, contractors, company trainees, external partner inquiries, and app Development Team.

Chapman University

Bachelor of Fine Arts (B.F.A.)