Kayla Schmick

Customer Experience Associate @Cohn Restaurant Group

San Diego, CA, US

Selected as a training and onboarding lead for new hires, including hosts, and event support staff, reinforcing service quality, guest experience, and operational proceduresManage high-volume inbound calls and emails, coordinate large party agreements, conduct property tours, and support event logistics to enhance guest and client relationships at a dual fine-dining restaurantPartner with the General Manager and floor managers to coordinate private dining events, maintain detailed event records, contracts, and scheduling to support efficient coordination of multiple concurrent events