Kayla Papazian
Senior Strategic Account Manager @Axuall
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WORK HISTORY
Senior Strategic Account Manager @Axuall
EDUCATION
Harvard University
Bartending | Art of Mixology | TIPS Certification
Saint Anselm College
Bachelor of Arts (B.A.), Communication and Media Studies
SKILLS
ABOUT KAYLA PAPAZIAN
Dynamic Customer Success leader with 10 years of experience across Customer Success and Marketing, driving retention, revenue expansion, and CX/EX transformation for Fortune 500 companies, global enterprises and large health systems. Kayla specializes in SaaS account management, overseeing $10M+ portfolios and supporting organizations with 500K+ employees to accelerate growth and maximize engagement. She has spearheaded impactful customer enablement strategies, optimized end-to-end journey frameworks, streamlined internal operations for greater efficiency, and scaled customer advocacy programs that drive lasting loyalty and growth. Recognized for her ability to build strong stakeholder relationships and transform customers into passionate advocates, Kayla excels at fostering authentic, long-term partnerships that drive mutual success. A top performer and natural team lead, Kayla is known for turning challenges into opportunities—bringing contagious energy, strategic insight, and a deep commitment to customer success that fuels long-term, high-impact partnerships. Kayla is also deeply passionate about mentorship and career coaching, dedicated to helping professionals advance their careers and unlock their leadership potential. “I haven’t been everywhere, but it’s on my list.” Outside of work, I love exploring new places and cultures, each trip broadening my perspective and influencing the way I show up in my career.
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