Kayla Murphy

About Kayla Murphy

I’m a dedicated Customer Success Manager with 8+ years of experience helping clients achieve meaningful results through collaboration, strategy, and genuine partnership. My background spans B2B SaaS, hospitality, academics and customer engagement. I’m currently proud to be part of sunday, where we help restaurants elevate the guest experience through smart, human-centered payment technology.I thrive in spaces where connection meets impact. where data, empathy, and creative problem-solving come together to drive retention, growth, and customer delight. From onboarding to renewals, I approach every interaction with curiosity, transparency, and a focus on long-term success.At the core of my work is a people-first mindset: strong relationships build strong businesses.When I’m not working, you’ll find me at the movie theater, exploring new cities, or spending time with my cat, Suki.Let’s connect, especially if you’re passionate about customer success, hospitality innovation, or building meaningful partnerships that last.

Experience

1. Customer Success Manager

   sunday

   Oct 2025 — Present · Atlanta, GA, US

   Contributes to building scalable systems and framework that support sunday\'s growth and expansion across U.S. markets. • Acts as a subject matter expert of U.S. Customer Success to help shape tools, trainings, and, processes for future scale.• Leads end-to-end customer success initiatives to ensure restaurants across the U.S. achieve a smooth and impactful onboarding experience with sunday. • Collaborates closely across internal teams to streamline processes, accelerate time to revenue and standardize best practices • Builds strong, trust-based relationships with restaurateurs and internal stakeholders to drive retention, satisfaction, and long-term growth. • Proactively identifies risk and implement solutions that reduce churn and enhance overall customer experience. • Serves as a strategic partner for clients post-launch, resolving escalations, optimizing workflows, and championing customer feedback across teams

Education

• CAPA Florence

  Semester Abroad

  2015 — 2015

• State University of New York at Oswego

  Bachelors of Arts in Communications and Social Interactions, Global and International Studies Minor

  2014 — 2018