Kayla Koener
Assistant Manager Administrative @ReSource Pro
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WORK HISTORY
Assistant Manager Administrative @ReSource Pro
Promoted to lead a team of two Salesforce Administrators, delivering scalable declarative solutions that improved automation efficiency and platform reliability.Designed and implemented advanced record-triggered Flows, Screen Flows and approval processes, reducing manual data entry and operational turnaround times by over hours a month.Partnered with business and IT leadership to translate strategic goals into system architecture and automation roadmaps aligned with enterprise objectives.Oversaw governance and release management processes, ensuring compliance, data integrity, and minimal disruption during platform updates.Enhanced reporting frameworks for leadership, enabling actionable insights into sales, operations, and client engagement metrics.Drove Salesforce adoption through user enablement initiatives and data quality improvements, leading to measurable gains in process consistency and user satisfaction.
EDUCATION
University Of Fl
Master of Business Administration
University of Florida - Warrington College of Business
Master of Business Administration (MBA), Business Administration and Management, General
Eckerd College
Bachelor's degree, Business Administration and Management, General
Eckerd College
Bachelor of Arts, Business Administration and Management, General
ABOUT KAYLA KOENER
Certified Salesforce Administor with a demonstrated history of working in the insurance and outsourcing industry. Overseen Salesforce Platform maintainence and enhancements, history of commercial and personal lines operations as well as flood, from CSR to Underwriters. Skilled in analytics, Microsoft Excel, Demand Tools, Data loader, Cirrus, Docusign, get feedback, Clari Copilot, Innovation management, Risk Management, Customer Service, and Data Integrity. Strong management professional with a Master of Business (MBA) from University of Florida. Managed multiple teams simultaneously including onsite, virtual, and consultants.
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