Kayla Hayden
Transition Specialist @Hire Heroes Usa
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WORK HISTORY
Transition Specialist @Hire Heroes Usa
Performed assessments of 5-9 new clients per week; developed resumes and connected job-seeking veterans and their spouses to tools vital to their job search, including career counselings and mock interviews• Provided insight to clients on the job seeking process from both the job seeker and recruiter’s perspective based on previous recruiting experience• Followed up on a regular basis with 25-35 active clients per week to keep them engaged in the job seeking process; logged employment information of employed clientso To date, efforts have resulted in 1,400+ clients finding gainful employment utilizing assistance• Wrote published articles on developing LinkedIn pages and phone interview best practices for Hire Heroes USA blogs, contributing to improved job search outcomes for clients• Hand selected to act as interim Washington Area Manager while Manager was on vacation/company travel, and during management recruitment process; oversaw 4-5 employees with no interruptions in service to clients or day-to-day flowo Led 2 major inactive client outreach projects resulting in 25 clients called in one business day by 6 employees on the first project, and over 300 clients called in 8 business days by 8 employees on the second; assisted in uncovering over 40 previously undisclosed hires• Served as a mentor of onboarding employees; conducted personal check ins and performed resume quality checks to ensure comfort and compliance with HHUSA processes and procedureso Resulted in Team Mentorship Award in 2019, and the successful onboarding of 4 new hires in 2022o Hand selected by Directors to transfer to a team of all new hires outside of the Regional Manager and serve as a Transition Specialist Subject Matter Expert on all processes and best practices• Contributed to company-wide focus groups, including Content Review and Creation (CRC), the Annual Training Committee, and the Process and Training Team
EDUCATION
Pacific Lutheran University
Bachelor of Arts in Communication
Alison
Diploma
ABOUT KAYLA HAYDEN
In 2017, I started my current role as a Transition Specialist at Hire Heroes USA. I have…
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