Kayla Garner

Customer Success Manager

Role: Customer Success Manager at Amazon
Location: Seattle, WA, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Customer Success Manager
Amazon
Apr 2021 — Present · Seattle, WA, US
Manage support operations for three prominent 1P shoe brands on Amazon.com, collectively generating approximately $200 million in annual revenue. Successfully driving year-over-year growth for all brands. Oversee the management of product detail pages, ensuring uniform imagery, compelling A+ content, and other optimization strategies to attract and engage customers effectively. Led the implementation of a pilot program for Virtual Try On, successfully integrating it into the product detail pages of top-selling styles. This initiative resulted in exponential growth in glance views, conversion rates, and revenue. Managed deal campaigns for all brands during high-velocity events like Prime Day and Black Friday, surpassing forecasted goals and ensuring vendors were highly satisfied with the outcomes. Discovered avenues to enhance profitability within the brands by leveraging mechanisms like direct fulfillment and optimizing packaging strategies.

Education

Washington State University
Bachelor's Degree, Apparel and Textiles
2005 — 2009
Washington State University
Bachelor of Arts, Apparel and Textiles

Skills

Customer Service
Retail Category Management
Inventory Management
Microsoft Office
Powerpoint
Microsoft Excel
Event Planning
Interviews
Time Management
Merchandising
Selling
Social Media

Contact information

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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