Kayla C.

About Kayla C.

I love connecting people and building environments where teams and clients both win.My best work happens at the intersection of people, process, and performance — giving teams the clarity, tools, and trust they need to do their best work and deliver exceptional client experiences.Here are 4 quick points about me and my background — nothing flashy, just the principles that guide how I lead:1) Diversity drives better outcomes.I spent the better part of my early years in the Middle East, surrounded by people from every corner of the world. Learning to work across cultures, perspectives, and communication styles shaped how I lead today. Inclusive teams make smarter decisions, build stronger client relationships, and outperform homogeneous ones — every time.2) I build things that last.I don’t move on until what I leave behind runs smoothly without me. I’ve grown from intern to Director within the same organization because I focus on sustainable systems, not quick fixes. When you design for both the client experience and the associate experience, productivity, retention, and growth follow naturally.3) I’m wired to improve how things work.I’m endlessly curious about what drives performance. I analyze workflows, coach teams, design enablement strategies, and measure what actually moves the needle. My focus is simple: remove friction, increase clarity, and help people succeed at scale.4) Trust is the foundation of everything.High-performing teams aren’t built on pressure — they’re built on trust. When people know you have their back, they show up differently. I lead with transparency, accountability, and ownership, because trust is the most valuable (and often overlooked) asset a company can build — internally and with clients.If you’re building or scaling a client experience organization and want someone who cares as much about your people as your outcomes, we’ll probably work well together.

Experience

1. Director, Program Management

   ADP

   Aug 2025 — Present · Portland, OR, US

Education

• Florida Gulf Coast University

  Bachelor of Science - BS, Economics

• American International School of Abu Dhabi

  HS