Kayla

About Kayla

As an Implementation Analyst at MeridianLink, I manage 8-10 concurrent software implementation projects, ensuring 95% on-time delivery and a 90% client satisfaction rate. With 2 years of experience in this role, I contribute to generating significant revenue through effective project execution. My work centers on coordinating cross-functional teams, streamlining onboarding processes, and delivering tailored client training to maximize the use of licensed software capabilities. With a strong foundation in Agile and Waterfall methodologies, I prioritize project demands while maintaining 100% adherence to deadlines and client expectations. By fostering collaboration with internal teams and external stakeholders, I aim to deliver seamless software integrations that drive measurable business outcomes. My goal is to ensure sustained client satisfaction and operational excellence in every implementation.

Experience

1. Implementation Analyst

   MeridianLink

   Feb 2024 — Present · New York, NY, US

   Spearhead 8-10 concurrent software implementation projects, consistently achieving 95% on-time delivery and maintaining a 90% client satisfaction score across all client engagements- Delivered implementation projects in 2024 and 2025 generating over in revenue, driving measurable business impact through successful deployments- Coordinate cross-functional teams and external stakeholders to streamline onboarding and integration processes across multiple clients- Prioritize and balance competing project demands, maintaining 100% adherence to deadlines and client expectations- Process deep understanding of licensed software capabilities to educate clients- Deliver client training and best-practice guidance, achieving high adoption rates and reducing post-launch support requests- Adhere to timelines, organize tasks for maximum productivity, and ensure all resources meet deadlinesImplement risk management strategies across multiple projects, proactively resolving issues to prevent delays and escalation- Lead and implement initiatives that align with client goals, ensuring successful deployment cycles and proactive issue resolution

Education

• DePaul University

  Bachelor of Science in Business- BSB, Finance

  2014 — 2018

Skills

• Microsoft Powerpoint
• Leadership
• Team Management
• Merchandising
• Sales
• Social Media Marketing
• Leasing
• Customer Service
• Microsoft Word
• Microsoft Excel