Kayi Cheng
Program & Project Manager driving smooth, low-risk enterprise platform releases and change adoption.
- Role
- IT Consultant Ii at Kaiser Permanente
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kayi Cheng
With experience in release management and organizational change for enterprise platforms, I’m passionate about planning and delivering updates that are structured, low risk, and easy for users to adopt. I coordinate end-to-end releases, partner with cross-functional teams to manage dependencies and timelines, and keep priorities aligned from planning through deployment.I enjoy turning complex platform changes into practical training, clear documentation, and simple, direct communication so each release feels organized, predictable, and easy to navigate for the people using the system every day.
Experience
IT Consultant Ii
Aug 2022 — Present · Seattle, WA, US
Lead end-to-end release management for ServiceNow and ATLAS platforms, overseeing requirements intake, release planning, content creation, and stakeholder communication for weekly platform upgrades.• Develop and execute organizational change management (OCM) strategies to drive adoption of new features, including targeted training, tailored communications, and process documentation for diverse user groups.• Design and deliver user training materials, knowledge articles, and quick reference guides that improve platform utilization and reduce support tickets.• Partner with cross-functional engineering, product, and business teams to align release deliverables with project objectives, compliance standards, and enterprise priorities.• Create and present concise, executive-level project updates via PowerPoint, distilling complex technical changes into clear business impacts for leadership.• Track and manage project milestones, risks, and dependencies using structured reporting, ensuring on-time delivery and quality outcomes.• Coordinate stakeholder engagement through regular meetings and feedback loops, enabling smooth transition during platform enhancements.• Contribute to employee engagement initiatives by organizing quarterly team events that strengthen collaboration and knowledge sharing.
Education
Shoreline Community College
Associate of Arts (A.A.), Communication, General
2012 — 2014
Seattle University
Master of Business Administration - MBA, Business Administration and Management, General
2020
Western Washington University
Bachelor’s Degree, Communication, General
2015 — 2018
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