Kaye Clyne
Learning and Development Team Leader @Hays Travel
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WORK HISTORY
Learning and Development Team Leader @Hays Travel
Sunderland, GB
I’m a Learning & Development Team Leader specialising in talent and succession, with a passion for coaching and developing people in a fast-paced industry. Over 17 years with the company, working within our retail division, and for the past 7 years I’ve dedicated myself to nurturing colleagues across management, leadership, sales, and service departments.I lead a team of four L&D coaches, designing and delivering high-impact development programmes to support career progression and underpin our succession planning efforts. I’m immensely proud of the management-development initiatives I oversee—they empower colleagues to grow into future business leaders and safeguard organisational continuity.I also oversee our graduate programmes and work closely with senior leaders, aswell as Dame Irene Hays and Jonathan Woodhall Johnson, ensuring alignment with strategic objectives. My role is hands-on and varied: I coach one-to-one, facilitate training workshops, conduct observations, and present insights to stakeholders.What fuels me is a genuine enthusiasm for unlocking people’s potential, whether through learning with colleagues, stepping up into management, or frontline teams adapting to change in a dynamic sector. I thrive on crafting engaging, outcome-focused experiences that bridge individual ambitions with organisational success.
EDUCATION
The University of Huddersfield
Certificate in education, Teacher Education and Professional Development, Specific Subject Areas
Newcastle College
Foundation degree, Tourism and Travel Services Management
ANLP
NLP Business Practitioner, Human Resources Management/Personnel Administration, General
Northumberland college
Certificate education and training
SKILLS
ABOUT KAYE CLYNE
I’m a Learning & Development Team Leader specialising in talent and succession, with a passion for coaching and developing people in a fast-paced industry. Over 17 years with the company, working within our retail division, and for the past 7 years I’ve dedicated myself to nurturing colleagues across management, leadership, sales, and service departments.I lead a team of four L&D coaches, designing and delivering high-impact development programmes to support career progression and underpin our succession planning efforts. I’m immensely proud of the management-development initiatives I oversee—they empower colleagues to grow into future business leaders and safeguard organisational continuity.I also oversee our graduate programmes and work closely with senior leaders, aswell as Dame Irene Hays and Jonathan Woodhall Johnson, ensuring alignment with strategic objectives. My role is hands-on and varied: I coach one-to-one, facilitate training workshops, conduct observations, and present insights to stakeholders.What fuels me is a genuine enthusiasm for unlocking people’s potential, whether through learning with colleagues, stepping up into management, or frontline teams adapting to change in a dynamic sector. I thrive on crafting engaging, outcome-focused experiences that bridge individual ambitions with organisational success.Within my time with Hays travel we have won branch of the year, personally I have won retail sales employee of the year. In November 2024 I represented the company at the investors on people awards where we won the award for leadership and management. My branch also won customer service team of the year award and have consistently received the highest customer excellence scores.
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