Kaye Carter
VP, Associate Director Customer Experience Strategy
- Role
- VP Customer Experience Sr Specialist at Associated Bank
- Location
- Sturgeon Bay, WI, US
- LinkedIn followers
- 500 followers
About Kaye Carter
My experience spans years of relationship building in consumer banking, residential lending and business banking. During my years in each of these areas it was important for me to hear the voice of our customers and to insure that as an organization we were delivering on our brand promise. It was that focus that made my transition to a Retail Customer Experience Specialist in the Service Excellence Division a perfect fit. My current role is to empower our colleagues and enable them to succeed in a culture of service excellence. By working with various Voice of Customer programs, we’re able to better understand our relationships with our customers in order to enhance our product, service and delivery channels.
Experience
VP Customer Experience Sr Specialist
Jul 2011 — Present
Education
University of Wisconsin Eau Claire
BBA, Finance
1985 — 1989
Skills
- Cross Selling
- Financial Services
- Consumer Lending
- Mortgage Banking
- Committed to Customer Satisfaction
- Sba
- Cash Management
- Commercial Lending
- Loan Origination
- Insurance
- Mergers & Acquisitions
- Internet Banking
- Portfolio Management
- Customer Experience
- Loans
- Banking
- Commercial Banking
- Refinance
- Retail Banking
- Sales
- Deposits
- Treasury Management
- Finance
- Sales Management
- Lines of Credit
- Credit
- Relationship Management
- Financial Analysis
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