Kayce Hochevar

About Kayce Hochevar

With over a decade of experience in renewals, I’ve built my career on driving retention, fostering strong customer relationships, and leading high-performing teams. Currently, I lead a team of Renewal Managers, where I focus on empowering them to exceed goals, refine strategies, and deliver exceptional customer experiences.I’m passionate about mentorship and coaching, ensuring my teams have the tools, insights, and support needed to succeed. My approach is rooted in operational excellence, leveraging data to drive informed decisions, optimize forecasting, and take strategic action that delivers results.At the core of my work is a commitment to building long-lasting partnerships, both with customers and colleagues. Whether navigating complex negotiations or refining internal processes, I take pride in creating efficiencies that make a meaningful impact.Always open to connecting and exchanging insights on renewals, retention strategies, and leadership!

Experience

1. Senior Manager, Customer Success Renewals

   Sprout Social, Inc.

   Mar 2025 — Present

Education

• University of West Georgia

  Bachelor of Business Administration (B.B.A.), Marketing

  2010 — 2014

Skills

• Public Relations
• Retail
• Relationship Management
• Microsoft Office
• Sales
• Telephone Skills
• Management
• Team Building
• Social Networking
• Social Media
• Market Research
• Customer Relationship Management (Crm)
• Public Speaking
• Administrative Work
• Team Leadership
• Marketing
• Microsoft Excel
• Powerpoint
• Leadership
• Corporate Events
• Time Management
• Crm
• Customer Service
• Event Planning
• Supervisory Skills
• Event Management
• Community Outreach
• Teamwork
• Team Management
• Communication
• Photoshop
• Relationship Building
• Smoking Cessation
• Data Analysis
• Photography
• Events Coordination