Kay B.
Service Delivery Manager @BAE Systems
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WORK HISTORY
Service Delivery Manager @BAE Systems
England, GB
EDUCATION
University College of St Martin, Lancaster
BA (Hons), Religious Studies and Applied Community Studies
SKILLS
ABOUT KAY B.
IT professional with a background in strategically important medium to large enterprise, experienced in leading teams, both technical & non-technical. Hands on experience of the full service and support cycle including Customer Services, Project Management, ITIL and eTom methodologies. A confident and articulate communicator with a proven track record of delivering results of consistent quality. Excels in high pressured environments and lateral thinking. Operates equally effectively in technical process and management positions. Expert in the use of various CRM systems, including Service Now, Siebel, Magic and Remedy, with 15+ years of IT experience in various positions up to management level across multiple industries and countries.Seeking a challenging position where motivation, creativity, and ability to learn will add immediate value and grow a mutually successful relationship. Well suited to work both in management or technical positions, with particular experience creating teams and aligning processes for ITIL Service Management Systems (both management and coordination) particularly in Problem, Incident, and Change Management.
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