Kay Warren

About Kay Warren

I’m a transformation leader with 15+ years in financial services with 8+ years focused on Agile technology-driven initiatives, specializing in enterprise strategy execution, operating model redesign, and large-scale transformation. As an Agility Lead and VP at JPMC, I partner with engineers, product, and tech senior leaders to translate strategic intent into measurable outcomes across a complex commercial investment banking domain environment.My work sits at the intersection of strategy, technology, and organizational change. I help enterprises modernize how they operate, make decisions, and deliver value by aligning teams, processes, and technology around customer‑centric outcomes. Enterprise Transformation & Operating Model Evolution Driving cross-functional change that aligns business strategy with execution. Experienced in shifting organizations from legacy models to adaptive, data-driven ways of working. Strategic Insight Through AI‑Led Delivery Metrics Leveraging AI and LLM‑powered analytics to turn delivery, product, and operational data into strategic insights that inform executive decision‑making. Product & Portfolio Strategy Partnering with product, engineering, and business leaders to define priorities, shape roadmaps, and ensure alignment with enterprise-level goals (OKRs & KPIs). Change Leadership & Executive Influence Trusted advisor to senior leaders skilled at guiding organizations through ambiguity, building alignment, and driving adoption of new ways of working. Engineering & Technology Enablement Championing engineering excellence and autonomy to accelerate innovation, reduce friction, and increase value delivery across the enterprise. Customer‑Centric Value Delivery Creating strong feedback loops that connect strategy to customer outcomes, ensuring continuous improvement and measurable impact.Innovation thrives in environments where people feel safe to experiment, challenge assumptions, and lead creatively. I cultivate psychologically safe, high‑trust cultures that unlock engineering talent, accelerate transformation, and deliver sustainable value.If your organization is navigating transformation, scaling new operating models, or aligning strategy with execution, I would love to connect.

Experience

1. Vice President Agility Lead Home Lending Transformation at Jpmorgan Chase

   JPMorganChase

   Mar 2026 — Present · Plano, TX, US

   Lead Agile delivery across 8 cross-functional engineering teams within the Home Lending Transformation – Loan Origination Program, driving large-scale modernization of mortgage technology platforms.• Partner with senior product, engineering, and business leaders to align delivery strategies with enterprise initiatives focused on improving loan origination workflows, workforce automation, and operational efficiency.• Oversee development of workflow orchestration, AI-driven agentic capabilities, and workforce automation solutions designed to streamline internal operations and accelerate mortgage processing.• Support critical transformation pillars including Automation, Workflow Optimization, AI Capabilities, and Documentation & Controls, strengthening governance, operational scalability, and compliance.• Facilitate program-level Agile execution, including quarterly planning, dependency management, risk mitigation, and delivery alignment across multiple teams supporting mortgage operations.• Serve as a trusted advisor and Agile transformation leader, coaching engineering teams and product partners on enterprise Agile practices that improve delivery predictability and collaboration.• Drive transparency and executive alignment by implementing leadership delivery syncs, reporting frameworks, and cross-team coordination models that improve visibility into strategic initiatives.

Education

• Wilmington University

  Bachelor of Applied Science - BASc, Criminal Justice/Law Enforcement Administration

• Delaware State University

  Accounting

• American University

  Cybersecurity Professional Program

• Wilmington University

  Master of Business Administration - MBA, Business Technology Management

• Wilmington University

  Bachelor of Applied Science - BASc, Law, Policy, and Political Science