Kay Smudin

Client Services Supervisor @VCA Animal Hospitals

Tempe, AZ, US

Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.Direct on-the-job training to develop employee skill sets, advise employees of performancerequirements with the standards of client service for the organization.Resolve informal client complaints, maintain and report on these issues to the hospital manager.Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.Maintain direct reports’ timecards.Interview and onboard new hires.Be an active participant in all leadership activities, including department and hospital meetings.All CSR job requirements, including filling open shifts.

University of Illinois Urbana-Champaign

Master of Business Administration - MBA

Santa Clara University

Bachelor of Arts (B.A.)