Kay Lee Gouw
Upmarket Senior Contract Manager @HubSpot
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WORK HISTORY
Upmarket Senior Contract Manager @HubSpot
Promoted to Upmarket (Enterprise), owning a dedicated book of enterprise customers in close partnership with Customer Success Managers. Focused on driving gross revenue retention, identifying upsell opportunities, and ensuring smooth, value-driven renewals. Lead complex negotiations, mitigate risk, and support account growth through tailored contract strategies aligned to customer goals. Actively contribute to upmarket strategy through scalable solutions, cross-functional collaboration, and continuous improvement of commercial processes.
EDUCATION
The University of Manchester
BA (Hons), Middle Eastern Studies and Latin American Studies
ABOUT KAY LEE GOUW
At HubSpot, my focus on contract negotiation and management plays a pivotal role in aligning our CRM solutions with the evolving needs of the EMEA market. Well-versed in compliance and risk mitigation, I strive to foster key client relationships and ensure customer satisfaction. My proficiency in Dutch, English, Catalan,and Spanish, alongside my analytical and problem-solving skills, empowers me to support our dynamic teams in achieving sustained business growth.
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