Kawyashree Shetty
Senior System Engineer at Infosys
- Role
- Senior System Engineer at Infosys
- Location
- Mangaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kawyashree Shetty
4+ years of experience in below areas: • Problem analysis and problem-solving. • Organizational skills and customer service orientation. • Adaptability and ability to work under pressure. • Troubleshoot complex and unique issues and come up with creative solutions for customers. • Oversee and handle end-to-end experience of key customers including project management, resource assignment, high quality, and timely delivery. • Resolve customer complaints or answer customers\' questions regarding policies and procedures. • Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.
Experience
Senior System Engineer
Jun 2023 — Present · Bengaluru, IN
Act on escalation prone cases, conduct analysis, suggest, and implement workarounds and ensure that they are resolved quickly and are progressing smoothly on the right track. Add value to the case resolution process with technical/application knowledge and customer handling skills. • Progressing technically and on the right track, handling priority cases which cannot be handled by team members. • Follow the escalation process and get the right resource involved (internal or external) for complex incidents, do technical review of cases worked by the team and provide quality feedback for improvement. Make suggestions for process improvement. Ensure effective and timely support to large transition and deployment programs. • Manage the incident process to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner. Take ownership of issues reported by the customer and ensure that it is resolved quickly and effectively or escalated to the next level with relevant data as needed in a timely manner. • Understand application architecture document and seek inputs from the architecture and design team to understand the overall architecture in order to provide deliverables that are in line with architectural requirements.
Education
SDM College of Business Management
Bachelor's degree, Computer Science
2014 — 2017
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