Kawser Amir
Senior Expert - Customer Relationship Management- Smd @Infineon Technologies
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WORK HISTORY
Senior Expert - Customer Relationship Management- Smd @Infineon Technologies
Munich, DE
o Contributed to the development and implementation of Digital Go-to-Market (G2M) Cockpit within the CRM system to enhance business development and collaboration.o Explored applications of AI and analytics to automate workflows and enhance user experiences (e.g, chatbot integration).o Collaborated on end-to-end change management initiatives for CRM transformations, including stakeholder engagement, communication strategies, and training programs, to ensure seamless adoption of new processes and technologies across global teams.o Drove the optimization of CRM processes through strategic data analysis, and collaborative engagement within the CRM community, steering continuous improvements and system enhancements.
EDUCATION
Technical University of Munich
Master of Science (M.Sc)
North South University
Bachelor of Science (B.Sc)
Dhaka College
Higher School Certificate (H.Sc)
North South University
Master of Science (M.Sc)
SKILLS
ABOUT KAWSER AMIR
I bring over a decade of rich, multidisciplinary experience spanning the tech industry, non-profit sector, and educational initiatives. My educational foundation is built on a postgraduate degree in Management from the esteemed Technical University of Munich, Germany, complemented by a Master\'s in Engineering (Electronic & Telecommunications) from North South University, Bangladesh. This unique blend of business insight and technical expertise positions me as a leader in driving technology-centric projects and fostering impactful partnerships across both governmental and private sectors, both locally and globally.My approach is defined by a deep-seated ability to lead technology-driven initiatives, cultivate strategic partnerships, and mobilize cross-functional teams toward achieving shared objectives. My leadership has been instrumental in directing nationwide technology events, mobilizing youth for social change, and championing the role of technology in addressing pressing societal challenges. As a skilled communicator, presenter, and event host, I excel in engaging diverse audiences, facilitating knowledge exchange, and inspiring action.My dedication to excellence and results-driven ethos have consistently pushed my track record of industry success. I thrive on introducing innovative solutions that not only meet but surpass expectations, fueled by a passion for collaborative success and the transformative power of technology. My goal is to connect with like-minded professionals and visionary organizations eager to leverage technological advancements for business growth and societal betterment.Areas of expertise include:o Strategic Project Managemento IT Strategic Initiatives & Digitalizationo Strategic Partnerships & Vendor Managemento Hosting / Moderation / Anchoring, Public Speakingo Engaging Youth in Technologyo Event Management o Hackathon Leadershipo Advanced Communication for Optimal Workflow Efficiencyo Research, Innovation, and Technology AdvocacyI am keen on exploring avenues where my passion, expertise, and values align, aiming to make a lasting impact in the ever-evolving tech landscape.
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