Kawlan Ahmad C.
System Support Tech at Luminis Health | Resolving Issues, Enhancing Experiences
- Role
- Information System Technician at Luminis Health
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Kawlan Ahmad C.
As a versatile IT professional with over three years of experience, I bring a unique…
Experience
Information System Technician
Jul 2024 — Present
Responsible for providing technical support to users across multiple locations, resolving hardware, software, and system issues. Skilled in utilizing tools such as IBM MaaS360, Microsoft Intune, Citrix Workspace, and Jira to manage devices, track service requests, and troubleshoot technical problems efficiently. Experience includes working with Configuration Manager Console, Wyse, and ADManager Plus for system installations, configurations, and mobile device management. Dedicated to delivering high-quality support and ensuring optimal system performance in a fast-paced, 24/7 environment.
Education
Leading University
Bachelor of Science (BSc), Computer Science and Engineering
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