Kawaljit Kaur Panesar

Customer Service Representative @Alight Solutions

London, ON, CA

Handling a high volume of customer inbound calls Providing excellent customer service and being customer focused. Answer questions, provide education, and solve HR and financial issues related to the customer\'s health care benefits, and retirement plans, leaves of absence, payroll, etcProcessing transactions such as health enrollments, tax and direct deposit updates, etcCreating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.Meeting KPIs and targets on a daily basis. Attention to detail is essential for this positionBeing tech savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.