Kavya Muralidharan
Customer Success | Strategic Planning & Partnerships | Customer Engagement | Executive Relationship Building | Customer Retention | Account Strategy | Retention| SAAS Expert | Growth Fanatic | Contract Negotiator
- Role
- Customer Success Lead at Freshworks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kavya Muralidharan
With over 5.8 years of expertise in Customer Success roles at Freshworks and OneDirect, I am a dedicated Customer Success Manager deeply committed to enhancing product adoption, mitigating challenges, and driving cross-selling initiatives.My unwavering focus on customer centricity drives me to exceed expectations, foster enduring relationships, and champion client success. Passionate about understanding and addressing client needs, I thrive on delivering tailored solutions that drive mutual growth and satisfaction.With a proven track record of driving impactful outcomes and amplifying customer value, I am poised to continue elevating the customer experience and fostering long-lasting partnerships.
Experience
Customer Success Lead
Apr 2024 — Present · Bengaluru, IN
Education
Delhi University
Bachelor’s Degree, Political Science
2013 — 2016
Delhi University
Master's degree, Political Science and Government
2016 — 2018
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