Kavya Muralidharan

Customer Success | Strategic Planning & Partnerships | Customer Engagement | Executive Relationship Building | Customer Retention | Account Strategy | Retention| SAAS Expert | Growth Fanatic | Contract Negotiator

Role
Customer Success Lead at Freshworks
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Kavya Muralidharan

With over 5.8 years of expertise in Customer Success roles at Freshworks and OneDirect, I am a dedicated Customer Success Manager deeply committed to enhancing product adoption, mitigating challenges, and driving cross-selling initiatives.My unwavering focus on customer centricity drives me to exceed expectations, foster enduring relationships, and champion client success. Passionate about understanding and addressing client needs, I thrive on delivering tailored solutions that drive mutual growth and satisfaction.With a proven track record of driving impactful outcomes and amplifying customer value, I am poised to continue elevating the customer experience and fostering long-lasting partnerships.

Experience

  1. Customer Success Lead

    Freshworks

    Apr 2024 — Present · Bengaluru, IN

Education

  • Delhi University

    Bachelor’s Degree, Political Science

    2013 — 2016

  • Delhi University

    Master's degree, Political Science and Government

    2016 — 2018

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Kavya Muralidharan — Customer Success Lead at Freshworks in Bengaluru, KA, IN | Unifers