Kavya Srivastava

About Kavya Srivastava

Client satisfaction-obsessed. Relationship-driven. Detail-oriented. As a Senior Associate at CashKaro, I bring a strong foundation in both B2B relationship management and customer service. With over 5 years of experience across Client engagement, customer engagement, and client-facing roles, I’ve consistently worked to build processes and campaigns that enhance client satisfaction, retention, and overall business performance. At CashKaro, I manage the full spectrum of CRM activities—from campaign strategy and execution (Email, SMS, Push, WhatsApp) to client onboarding, retention workflows, and performance reporting. I act as a key liaison for B2B partners, ensuring smooth communication, issue resolution, and strategic alignment. My role bridges data-driven CRM execution with high-touch client relationship management, driving long-term value for both sides. Prior to this, I worked as a Customer Service Executive at IDBI Bank, where I gained first-hand experience in handling customer interactions, addressing service queries, resolving issues efficiently, and managing high-stakes financial transactions. This role laid the foundation for my customer-first approach and taught me how to remain calm under pressure while delivering exceptional service. Across both roles, I’ve developed a strong ability to collaborate with cross-functional teams, use analytics to optimize performance, and maintain strong, trust-based relationships with clients and partners. I\'m now looking to take the next step in my career as a Client Experience Manager, Key Account Manager, or CRM Team Lead, where I can bring my combined experience in customer service, CRM strategy, and B2B relationship management to drive measurable impact. Key Skills: B2B Client Experience Management Key Account Handling & Growth CRM Campaign Strategy (Email, SMS, Push, WhatsApp) Partner Onboarding & Retention Escalation & Issue Resolution Stakeholder & Cross-functional Collaboration Performance Tracking & Reporting Tools: WebEngage, Salesforce, Hubspot, Excel, Power BI, Freshdesk, Freshchat. I’m passionate about helping brands scale their customer engagement through personalized, data-backed strategies. Actively seeking roles in: Customer Experience Management Key Account Management CRM Team Lead Remote or Mumbai-based opportunities Let’s connect if you’re looking for someone who can build trust, solve problems, and deliver real value — from the first conversation to long-term loyalty.

Experience

1. Key Account Manager

   EBG Group

   Sep 2025 — Present · Mumbai, IN

Education

• JAGRAN COLLEGE OF ARTS, SCIENCE & COMMERCE, JUHI,

  Bachelor of Business Administration - BBA

  2013 — 2016

• JAGRAN COLLEGE OF ARTS, SCIENCE & COMMERCE, JUHI,

  Master of commerce

  2017 — 2019