Kavya Prathyusha Polisetty

WORK HISTORY

EDUCATION

ABOUT KAVYA PRATHYUSHA POLISETTY

I have 2+ years of experience in ServiceNow development.•Hands-on experience in technical implementation of Incident Management, Integrations.•Function Knowledge and implementation of ITSM Framework.•Right, Understanding of IT service management (ITSM) and the ITIL Business process.•Experience of creating custom ServiceNow Workspace Using UI Builder.•Created Access Control (ACL) rule. Use of the scripting tools and ServiceNow functionality to create script automate routine task done in ServiceNow.•Ability to create and modify the Workflows in Service Now.•Developing and configuring Business Rules, Script Includes, Catalog Client Scripts, Client script, Security Access Controls, Glide Ajax, Glide Record, and Glide Aggregate.•Created Ul Actions, UI Policies, Ul pages and created Transform maps to import data through Excel.•Good experience in Requirements understanding and analyzing.