Kavya
As a Customer Support Executive is responsible for assisting customers by resolving queries, handling complaints, and providing accurate information through chat, email, or calls, building strong customer relationships.
- Role
- Customer Service Representative at Technotask Business Solutions Pvt Ltd
- Location
- Vijayawada, AP, IN
- LinkedIn followers
- 500 followers
About Kavya
I have 2 years of experience as a Customer Support Executive, where I handled customer queries and concerns through calls, chats, and emails. I am experienced in resolving issues efficiently while maintaining a polite and professional approach to ensure high customer satisfaction. My role involved providing accurate information about products and services, meeting SLA targets, and maintaining proper documentation. I also worked closely with internal teams to resolve escalations and improve service quality. My key strengths include strong communication skills, problem-solving ability, active listening, time management, multitasking, and familiarity with CRM tools.
Experience
Customer Service Representative
Technotask Business Solutions Pvt Ltd
Jun 2023 — Present
Education
Sri Durga Malleswara Siddhartha Mahila Kalasala
Bachelor's degree
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