Kanishka Verma
Travel Escalation Pro | AI Enthusiast | Bridging Gaps Between Customers and Solutions for Unforgettable Journeys 🛫
- Role
- Escalation Specialist at Expedia Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kanishka Verma
Turning Travel Troubles into Triumphs | Escalation Associate | Customer Experience EnthusiastAs an Escalation Associate in the dynamic travel industry, I thrive on transforming challenges into opportunities for exceptional service. With a passion for problem-solving and a knack for staying calm under pressure, I specialize in resolving complex issues and ensuring every traveler’s journey ends on a positive note.My approach is simple: listen actively, act swiftly, and always go the extra mile. Whether it’s a missed connection, a booking hiccup, or an unexpected detour, I’m dedicated to finding solutions that delight customers and build loyalty.What I bring to the table: •Expert communicator and empathetic listener •Skilled at navigating high-stress situations with professionalism and poise •Adept at collaborating across teams to deliver seamless resolutions •Committed to continuous learning in the ever-evolving world of travelLet’s connect if you’re passionate about creating memorable experiences and believe that every challenge is just the beginning of a great story!
Experience
Escalation Specialist
Jul 2023 — Present · Gurugram, IN
Education
Swami Vivekananda Subharti University, Meerut
Bachelor of Science - BS, Zoology/Animal Biology
FLYWAY INSTITUTE OF AIRHOSTESS TRAINING AND PLACEMENT
Diploma in Aviation, Hospitality, Customer Service and Travel, Aviation/Airway Management and Operations
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