Kanishka Verma

Travel Escalation Pro | AI Enthusiast | Bridging Gaps Between Customers and Solutions for Unforgettable Journeys 🛫

Role
Escalation Specialist at Expedia Group
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Kanishka Verma

Turning Travel Troubles into Triumphs | Escalation Associate | Customer Experience EnthusiastAs an Escalation Associate in the dynamic travel industry, I thrive on transforming challenges into opportunities for exceptional service. With a passion for problem-solving and a knack for staying calm under pressure, I specialize in resolving complex issues and ensuring every traveler’s journey ends on a positive note.My approach is simple: listen actively, act swiftly, and always go the extra mile. Whether it’s a missed connection, a booking hiccup, or an unexpected detour, I’m dedicated to finding solutions that delight customers and build loyalty.What I bring to the table: •Expert communicator and empathetic listener •Skilled at navigating high-stress situations with professionalism and poise •Adept at collaborating across teams to deliver seamless resolutions •Committed to continuous learning in the ever-evolving world of travelLet’s connect if you’re passionate about creating memorable experiences and believe that every challenge is just the beginning of a great story!

Experience

  1. Escalation Specialist

    Expedia Group

    Jul 2023 — Present · Gurugram, IN

Education

  • Swami Vivekananda Subharti University, Meerut

    Bachelor of Science - BS, Zoology/Animal Biology

  • FLYWAY INSTITUTE OF AIRHOSTESS TRAINING AND PLACEMENT

    Diploma in Aviation, Hospitality, Customer Service and Travel, Aviation/Airway Management and Operations

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Kanishka Verma — Escalation Specialist at Expedia Group in Gurugram, HR, IN | Unifers