Kaviti Ashok Kumar

About Kaviti Ashok Kumar

I Am CSA ServiceNow Certified 4.2 years with Service Now application development including creation and configuration of service catalogs, Email notifications, user interfaces, workflows, data imports and exports, business rules driven user interfaces and attributes, and reports. I have extensive work experience on implementing and developing core IT Service Management. Configured Applications using Service Now tool used inITIL Management. I have experience on Incident Management, Problem Management, Change Management, Service Request Management, Service Catalog and SLA. I have worked with Import and UpdateSets. I have experience on Glide and Java Script, HTML, XML,AJAX. I have experience on working with creation and customization of complex Workflows and custom workflow activities. I have experience working with Email Notifications, Business Rules, Client Scripts and Access Control Lists. I have extensive work experience on UI Polices, UIScripts, UI Actions and Scripts Includes. I have knowledge on Service Portal. I have knowledge on Transform Maps, Data Sources and different Transform Scripts for data loads and Management. I have experience on creating update sets and moving from one instance to another instance for testing. I have hands on experience on Client side & Server-sideScripting. Portfolio management: Proficient in implementing and optimizing ServiceNow Portfolio Management module. Extensive experience in portfolio management within ServiceNow environment. Implemented best practices for portfolio governance, risk management, and compliance within ServiceNow. Conducted portfolio assessments to identify areas for optimization and improvement, resulting in a 20% increase in efficiency. Assest management: Led the implementation and enhancement of ServiceNow Asset Management module, ensuring accurate and efficient tracking of organizational assets. Developed and maintained documentation for asset management procedures and policies, ensuring adherence to best practices and industry standards. Extensive experience in asset management within the ServiceNow environment. Collaborated with procurement and finance teams to optimize procurement processes and ensure cost-effective asset acquisition and disposal I have knowledge on Service Portal in ServiceNow.

Experience

1. Servicenow Developer

   HCLTech

   May 2023 — Present · Hyderabad, IN

   Portfolio management: Proficient in implementing and optimizing ServiceNow Portfolio Management module. Extensive experience in portfolio management within ServiceNow environment. Implemented best practices for portfolio governance, risk management, and compliance within ServiceNow. Conducted portfolio assessments to identify areas for optimization and improvement, resulting in a 20% increase in efficiency. Assest management: Led the implementation and enhancement of ServiceNow Asset Management module, ensuring accurate and efficient tracking of organizational assets. Developed and maintained documentation for asset management procedures and policies, ensuring adherence to best practices and industry standards. Extensive experience in asset management within the ServiceNow environment. Collaborated with procurement and finance teams to optimize procurement processes and ensure cost-effective asset acquisition and disposal.

Education

• JNTU KAKINADA

  Bachelor of Technology - BTech, Electrical and Electronics Engineering