Kavitha Kateel

About Kavitha Kateel

Strategic and results-driven Senior Operations Leader with over 19 years of progressive…

Experience

1. Senior Manager

   Ryan

   Nov 2013 — Present · Hyderabad, IN

   Lead operations across multiple service lines — Abandoned & Unclaimed Property, Credits & Incentives, Historic Tax Credits, Employment Tax, Canada Customs & Foreign Trade, and Government Grants Canada — managing a team of 60+ professionals.• Spearheaded the transition of multiple sub-practices from the U.S. to India, scaling operations to meet evolving business needs.• Drove client satisfaction scores above the global benchmark for five consecutive cycles through quality delivery, proactive communication, and accountability.• Partnered with U.S. and Canada stakeholders to identify and capture new business opportunities, supporting sales initiatives and contributing to revenue growth.• Oversaw delivery of complex services including compliance reporting, due diligence, asset recovery, TEZ applications, NMTC site qualification, FUTA/FICA calculations, and ERC analysis.• Championed firm-wide initiatives such as CSAT methodology, Service Excellence training, and Document Management System (DMS) standardization.• Built a culture of continuous improvement, mentorship, and succession planning to sustain high performance and leadership pipeline.

Skills

• Highly Organized, with Great Attention to Detail and Follow Through.
• Accounting
• Team Appraisals
• Ms Office
• Employee Management
• Tax
• Process Transitions
• Financial Analysis
• Driving Performance
• Microsoft Office
• Professional in Appearance and Strong Work Ethic.
• Outstanding Customer Service Skills, Patient with All the Types of Individuals
• Customer Service